Return & Refund Policy

We accept order cancellations before 11:00 PM (PDT, GMT-7) on the same day the order is placed, provided that the order has not entered processing or been shipped.

If you wish to cancel your order, please contact our Customer Support team as soon as possible and before the cancellation deadline. Orders successfully cancelled within this period will receive a full refund.

Once the cancellation deadline has passed, or the order has entered processing or been shipped, the order can no longer be cancelled.

We accept returns within 14 days of the date you receive your order. To qualify for a return, your item must:

• Be unused, unworn, and in its original condition.
• Be returned in its original packaging.
• Include proof of purchase, such as your order confirmation or receipt.

Please do not return your item directly to the manufacturer.

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery and provide clear photos of the product and packaging. We will review the issue and work to resolve it as quickly as possible.

Customers are responsible for return shipping costs unless the return is due to our error. If you receive a damaged, defective, or incorrect item due to our mistake, we will cover the return shipping costs.

No restocking fees will be charged for any approved return.

Before returning any item, please contact our Customer Support team to request return authorization. Once your request has been approved, we will provide:

• The confirmed return shipping address.
• Detailed return instructions.

Returns sent without prior authorization may not be accepted.

You can also find our Customer Support contact information in your order confirmation email.

The appropriate return address for your order will be confirmed by our Customer Support team after your return request has been reviewed and approved.

Please contact us before sending your return

The address shown above may not be the return destination for every order. Depending on the product, order details, fulfillment location, or other applicable circumstances, your return may need to be sent to a different address.

Before sending any item back, please wait for your return request to be approved and follow the return address and instructions confirmed by our Customer Support team for your specific request.

Once we receive and inspect your returned item, we will notify you by email that your return has been received and confirm whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days. The time it takes for the funds to appear in your account may vary depending on your payment provider or financial institution.

If you have not received your refund after the estimated processing period, please:

1. Check your bank account again.
2. Contact your credit card company, as it may take additional time for the refund to be officially posted.
3. Contact your bank, as processing times can vary.

If you have completed these steps and still have not received your refund, please contact us: