FAQ

Select the products you want, proceed to checkout, enter your delivery details, and complete payment. Once your order is successfully placed, you will receive an order confirmation email.

Please contact our Customer Support team as soon as possible if you need to change or cancel an order.

Order changes and cancellations are accepted before 11:00 PM (PDT, GMT-7) on the same day the order is placed, provided that the order has not entered processing or been shipped.

Once the deadline has passed, or the order has entered processing or been shipped, changes or cancellations are no longer possible.

Please check your spam or junk folder first. If the email is still missing, contact our Customer Support team with the email address used at checkout and any available order details.

Available payment methods are displayed at checkout and may vary by location. Options may include major credit and debit cards, PayPal, Apple Pay, Google Pay, or other supported payment methods.

Enter your valid discount code in the designated field at checkout and select “Apply.” Check that the discount appears in your order total before completing payment.

We use payment services designed to process transactions securely. Please refer to our Privacy Policy for information about how your personal information is handled.

Orders are typically processed and shipped within 5 business days after an order is placed. Estimated delivery is usually 10–20 business days after shipment, excluding order processing time.

Actual delivery times may vary depending on your destination, carrier operations, customs procedures, and other circumstances.

Your tracking number will be included in your shipping confirmation email after your order has been shipped.

Tracking updates and delivery schedules may occasionally be affected by transportation delays, weather, or customs inspections. If your shipment appears unusually delayed, please contact our Customer Support team for assistance.

You may request a return within 14 days after receiving your order. Items must be unused, unworn, and in their original condition and packaging, with proof of purchase.

Please contact our Customer Support team before sending anything back.

If your order arrives damaged, defective, or incorrect, please contact our Customer Support team within 48 hours of delivery, if possible.

Please provide your order number, a description of the issue, and clear photos of the product and packaging. We will review your request and advise you on the next steps.

After your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 5–15 business days. Your bank or payment provider may require additional processing time.

For full details, please refer to our Return & Refund Policy.

You can contact our Customer Support team using the email address below.

You may also find customer service contact information in your order confirmation email.

For faster assistance with an existing purchase, please include your order number and a brief description of your question.